26 Years Ago My Life Change Forever

26 years ago my life changed forever when I boarded a plane and headed for Chicago. I had been running a Goodyear store for several years and was growing very tired of retail. The long hours and weekends were really getting old. On top of that, I wasn’t making any money. I was literally bringing […]

4 ways to boost customer saves in 2022

4 Ways To Boost Customer Saves in 2022 As you’re winding down the year and planning for 2022, I want to discuss your existing business. We all know that growth is critical for agency success, but often too much emphasis is put on driving net new business and not enough on keeping your existing customers. […]

2022 Strategy for Agency Owners

2022 Strategy for Agency Owners 2022 is right around the corner, and there is no hiding from it. I’m sure you’re receiving Black Friday emails galore, the “New Year, New You” gym ads are starting, and Christmas lights are getting strung!  And if you’re anything like me, you’re probably getting ready for new year business planning, […]

How to Achieve Work-life Balance & Run a Successful Agency

How to Achieve Work-life Balance & Run a Successful Agency   With the holidays approaching, I want to talk about something important to me, and it’s not about process, talk paths, or unique ideas to grow your business. Instead, I want to talk about being successful in LIFE, which is more important than having a […]

Keep staff accountable using our 4-Step Method

Keep staff accountable using our 4-Step Method Agencies all over the country struggle with holding their staff accountable. Too often, I talk with agency owners that avoid uncomfortable conversations due to fear of confrontation, or they hope things magically improve over time. As we all know, that rarely happens! Enter our 4-Step Method for keeping […]